We Encountered a Problem With the Product Key Please Try Again

Check this list for common problems you may feel when you enter your Microsoft account or production central while redeeming your Office production at https://role.com/setup and https://microsoft365.com/setup associates:

I become a language or geographical error

This can happen if try to redeem a product key purchased in some other land or region. Check this list for troubleshooting tips.

My land or region isn't listed

I get the error "This production primal isn't meant for your region"

I get the error "Sorry, we can't use this product central considering your current subscription was ready up in another country/region"

What are the limits for Microsoft accounts?

Read these tips if you lot have multiple product keys or a lot of devices.

View Microsoft account limits

Production key errors on Office.com/setup and Microsoft365.com/setup

Here are the common errors and how to prepare them.

This production primal has already been used

Your product key can only be redeemed once. It isn't meant to be re-used or shared. If yous get a message that your product key has already been used, you can become directly to your Microsoft account, Services & subscriptions page to install your product and manage your subscription benefits.

If y'all bought Microsoft 365 Family unit and want to allow other users to install Role, please don't transport the product cardinal to them because they will run across the same mistake. Instead, send them an email or link using the process in How to share your Role 365 Home subscription benefit. This will add their Microsoft accounts to your subscription and allow them to get to their Microsoft business relationship, Services & subscriptions folio to install Part apps on their own devices.

Lamentable, nosotros can't find this product central in our database (ERR_INVALID_TOKEN) or Sorry, we can't set up your business relationship at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

Y'all'll come across this error message if you enter a product primal for a version of Office that isn't bachelor for download from Office.com/setup. Here's where you lot can enter those product keys.

• Office 2011 for Mac and Function 2010 are no longer supported and not bachelor for download if you no longer have media to download these versions. Learn more at Back up has ended for Office for Mac 2011 or Finish of support for Office 2010.

• For Microsoft 365 Business Standard, get to https://function.com/setupkey.

If you're non sure what kind of production key you have, you can use the Virtual support amanuensis (English language only). If your product key is for a supported version of Office, the Virtual back up agent volition provide a link to download Office. The Virtual back up agent can as well let you know if your product cardinal has been blocked and tin can connect you to a live agent.

Pitiful, nosotros tin can't ready your account right now (NoMatchingOrEligibleProductsFound)

If yous get this bulletin, this means that your product fundamental was purchased in a unlike country or region than where yous're currently located. Office production keys must be redeemed in the land or region where they are purchased. If y'all need aid, contact Microsoft support.

This can also happen if you try to extend the duration of your current Microsoft 365 subscription with a product key that was purchased in a different country or region than the one originally used to beginning your subscription. For example, you lot prepare up your Part subscription in China with a product central purchased in that location and you lot and then purchase a product primal in the U.s.a., and try to extend your Role subscription with it. In this scenario, you can either redeem the new key to a different Microsoft account or y'all can wait until your subscription expires (at least a day after the expiry date) to utilize the new central with the same Microsoft account.

The product central isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Yous'll encounter this message forth with either error code INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if you enter the wrong product key, or if you accept a typo in your product primal.

Examples of using the wrong production key

Well-nigh Microsoft products use a 25-grapheme product key. If you lot own multiple Microsoft products, it's easy to confuse the keys and use the wrong one. Here are some common things that can happen:

• Using the product key from a sticker on a PC

  These product keys are usually for Microsoft Windows. Cheque the sticker for a production proper name to brand sure it's for the Role product you're trying to install.

• Using product keys for Office 2010 or earlier

  Role 2011 for Mac and Office 2010 are no longer supported and not bachelor for download if you lot no longer have media to download these versions. Larn more than at Support has ended for Role for Mac 2011 or Cease of support for Office 2010.

• Using on Microsoft 365 for business concern production fundamental

  These production keys are entered in a different location. For assistance, see Enter your product central for Function 365 for concern.

• Using the product primal provided past a schoolhouse or organisation

  If your school or organization has a volume license agreement for Role, so you are using a unlike version of Role that uses volume license keys. These keys can't be used for retail Part versions similar Home and Student, Home and Business organisation, or Professional, and tin't be entered on this page. See Actuate volume editions of Office for more than information.

Common ways people mistype the product key

Reading the product key from a label can be difficult. Letters and numbers may expect the aforementioned.

To avoid typing mistakes, here'due south a listing of commonly mistyped characters:

• The letter B and the number 8.

• The letter of the alphabet G and the number vi.

• The letter of the alphabet O and the number 0.

• The letter Q and the number 0.

• The letters Five and V dorsum to back (VV) announced like the letter W.

Tip:If y'all bought Office from an online retailer and received a confirmation email, try copying and pasting the product key from this email instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

Y'all'll run into this bulletin if the retailer where you lot purchased Part didn't activate the product cardinal at the point of sale. The product cardinal must be activated past the retailer before y'all can employ it.

To resolve the effect, go back to the store where you purchased Role and have them activate the product key.

"Sorry, you've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll see this message if you try to extend the corporeality of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account tin have only one Microsoft 365 Family unit subscription associated with it. If you use the same Microsoft business relationship to buy or redeem multiple Microsoft 365 subscriptions, y'all extend the amount of fourth dimension for your subscription, up to a maximum of v years. This doesn't increase the number of Office devices you tin exist signed in to or increase the amount of online storage that's available with the subscription. For more information, see What happens if I add another Office 365 for domicile subscription plan to my account? and How sign in works in Office 365.

Sorry, nosotros tin can't set up your business relationship right now. Hang on to your product central, and attempt once again subsequently (ConversionBlockedSubscriptionViolations)

Nosotros can't redeem your product key due to a billing issue with your Microsoft account.  Delight become to your Microsoft account, Payment & billing page, locate the Pay settings section, and select the link for Change how you lot pay or Fix how you pay.

Yous have reached the maximum number of Office products that tin can exist associated to your Microsoft account

You tin redeem up to 25 quondam purchases of Office 2019, 2016, or Function 2013 on the same Microsoft account. To redeem additional products, you lot'll need to create some other Microsoft account. For more aid, see Getting maximum number error when y'all try to redeem Function?

Notation:This does not utilize to Microsoft 365 subscriptions. Your Microsoft business relationship tin accept simply ane Microsoft 365 Family subscription associated with it.

I get an error that JavaScript is required to complete the activation process

Afterward you enter a valid product central, the Adjacent button should be enabled. However, if JavaScript isn't enabled in our browser, the Next push button won't work. Employ the guidance in Enable JavaScript to enable JavaScript in your browser. If y'all're using an iPad, yous must utilize some other device to redeem your product fundamental because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here's how to enable cookies if your browser is blocking them:

Edge (Windows x)

1. In the Edge window, select More (...) > Settings > View avant-garde settings.

2. Gyre down to Cookies, and select Don't block cookies

Internet Explorer

1. In Net Explorer, in the carte bar, selectTools > Internet options > Privacy > Advanced.

2. Select Accept or Prompt nether Get-go-political party Cookies, and Accept or Prompt under Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, do i of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome menu, select Settings > Bear witness avant-garde settings, and so under Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, make sure Permit local data to be set (recommended) is selected.

3. Select Washed and refresh the browser.

Mozilla Firefox

1. If you're using Windows, in the Firefox window, select Open carte > Options.
   

   Tip: If you lot're using a Mac, go to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox will, select Employ custom settings for history.

4. Make certain Have cookies from sites is checked and Accept 3rd political party cookies is set to Ever, so select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website data, select Ever allow.

3. Select Shut and refresh the browser.

Bug with linguistic communication or geographical issues

Here are the common errors and how to fix them.

My country or region isn't listed

After you enter your product central, your current country or region might not appear in the list, or the website language might change. This tin can happen if you purchase your production fundamental in a different state or region than where you lot redeem it. Your product key is only valid for the countries or regions listed. If you demand assistance, contact Microsoft support.

I become the error "This product key isn't meant for your region"

If you get this message, this means that your production cardinal was purchased in a different country or region than where you're currently located. Office production keys must be redeemed in the country or region where they are purchased. If you need aid, contact Microsoft support.

I get the error "Deplorable, we can't use this production key because your current subscription was ready up in some other country/region" (BillingAccount)

If you get this message, this means that your product primal was purchased in a different country or region than where y'all're currently located. Please try to redeem your product key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft business relationship limits for Office

The redemption procedure on https://office.com/setup and https://microsoft365.com/setup associates your Office production with your Microsoft account. Here are some of import limits regarding your Microsoft account.

• Your Microsoft account tin can have just one Microsoft 365 Family subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, y'all extend the amount of time for your subscription, upwards to a maximum of five years. This doesn't increment the number of Office devices you can be signed in to or increase the amount of online storage that'due south available with the subscription. For more information, come across What happens if I add another Function 365 for home subscription programme to my account? and How sign in works in Office 365.

• If you have Microsoft 365 Family and you need to support more than than 6 people on your subscription, nosotros recommend purchasing an Function 365 business subscription or volume license products of Office instead.

• You can redeem up to 25 quondam purchases of Office 2019, Office 2016, or Function 2013 on the aforementioned Microsoft business relationship. If you'd like to buy more than than 25 copies of Office for piece of work, we recommend purchasing an Office 365 business organization subscription or volume license products of Office instead.

thornskeethe1959.blogspot.com

Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

Share this post